Santhoo neo

Q: What payment methods do you accept?

We accept online payments via credit/debit/prepaid cards (MasterCard, Maestro, American Express, VISA- Postepay) and PayPal. You can also choose to pay in interest-free installments with Klarna . You can also pay on delivery or with a Postepay top-up.

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PHILOSOPHY

From Italian craftsmanship to your everyday life: Made in Italy women's shoes that combine comfort, style, and a passion for quality.

FREE SHIPPING

For all orders with shipping to Italy starting from €80.

EASY RETURNS

Changed your mind? Return your items yourself at no additional cost.

PERSONAL SHOPPER

Contact us for help or style advice.

PAY IN 3 INSTALLMENTS

Choose Klarna at checkout and pay in 3 convenient interest-free installments.

Frequently Asked Questions

Here you'll find answers to your most frequently asked questions about our products.

If you'd like to learn more or have any further questions, please don't hesitate to contact us directly. We're here to ensure your experience with us is as extraordinary and satisfying as possible.

Our customer service team is available from Monday to Sunday, from 8:00 to 21:00.Response time: 30 min

Contact us now

How much does shipping cost?

Shipping is always free for orders within Italy.

Shipping costs to Europe are €30 and to America are €60.

For shipments abroad and to some postcodes in Italy, shipping costs are calculated at checkout.

When will my order be shipped?

Order preparation takes 72 business hours from receipt of payment. After that, the goods will be shipped and delivered within 24-48 hours. If the goods do not meet your requirements, we offer a 24-hour replacement service. Simply contact us.

What payment methods do you accept?

We accept online payments via credit/debit/prepaid cards (MasterCard, Maestro, American Express, VISA- Postepay) and PayPal.

You can also choose to pay in interest-free installments with Klarna .

You can also pay on delivery or with a Postepay top-up.

I don't have a card, can I still order?

Of course, you can use a prepaid card like Postepay, or contact us via social media for bank transfer details.

How does payment in installments work?

By choosing Klarna or Scalapay as your payment method at checkout, you can buy now and pay later in 3 convenient interest-free installments.

Installments allow you to split the cost of your purchase into three equal payments. Payment for each installment will be automatically deducted from the debit or credit card you entered at checkout.

Your first installment will be collected when your order is confirmed, and installments 2 and 3 will be scheduled 30 and 60 days later, respectively.